About our privacy policy
Woven Leaves cares about your privacy. We therefore only process information that we need to (improve) our services and we are careful with the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Woven Leaves that are accessed on it. The effective date for the validity of these terms is 19/07/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our privacy policy, please contact our privacy contact, you
Find contact information at the end of our privacy policy.

About Data Processing
Below you can read how we process your data, where we store them (or have them stored), which
security techniques we use and to whom the data is accessible.
Web shop software

WooCommerce
Our online store is developed with software from WooCommerce. Personal data that you provide on behalf of our
services made available to us are shared with this party. WooCommerce has access to your
data to provide us with (technical) support, they will never use your data for another
purpose. WooCommerce is obligated, based on the agreement we have with them, to provide appropriate
security measures. These security measures consist of the application of SSL encryption and
A strong password policy. WooCommerce uses cookies to collect technical information
related to your use of the software, no personal data is collected and/or stored.
WooCommerce reserves the right to share collected data within its own group of companies in order to improve the
further improve services.

WooCommerce
Our web store is developed with software from WooCommerce, for our web hosting we have chosen
Transip. Personal data that you make available to us for the purpose of our services will be stored in a database.
shared with this party. Transip has access to your data in order to provide us with (technical) support.
offer, they will never use your data for any other purpose. Transip is based on the
agreement we have entered into with them, we are obliged to take appropriate security measures. This
security measures include the use of SSL encryption and a strong password policy. There are
Backed up regularly to prevent loss of data.

WooCommerce
Our webstore is developed with software from WooCommerce, we host our webstore on a server in our own
management. We have taken appropriate technical and organizational measures to prevent misuse, loss and
corruption of data as much as possible. These security measures consist at least of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Web hosting

Transip
We purchase web hosting and e-mail services from Transip. Transip processes
personal data on our behalf and does not use your data for its own purposes. However, this party may
Collect metadata about the use of the Services. This is not personal data. Transip has
taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your
personal data. Transip is bound to secrecy under the agreement.

Gmail
We use the services of Gmail for our regular business email traffic. This party has
appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our store we use the platform of
Mollie. Mollie processes your name, address and place of residence details and your payment information such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your
protect personal data. Mollie reserves the right to use your data to improve the
to further improve services and to share (anonymized) data with third parties as part of this.
All of the above safeguards regarding the protection of your personal data are also
applies to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted by law.

Reviews

Yotpo

We collect reviews through the platform of Yotpo. If you leave a review via Yotpo you are required to provide your name, place of residence and email address. Yotpo shares this data with us so that we can link the review to your order. Yotpo also publishes your name and place of residence on its own website. In some cases, Yotpo may contact you to provide an explanation of your review. In the event that we invite you to leave a review we share your name and email address with Yotpo. They use this data only for the purpose of inviting you to leave a review. Yotpo has taken appropriate technical and organizational measures to protect your personal data. Yotpo reserves the right to make use of third parties in order to provide the service.
Yotpo consent. All of the foregoing safeguards regarding the protection
of your personal data shall also apply to those parts of the service for which
Enable Yotp third parties.

Shipping and Logistics

PostNL

When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence data with PostNL. PostNL will only use this data for the purpose of
performance of the agreement. In cases where PostNL engages subcontractors, PostNL will make your data
also available to these parties.

Invoicing and bookkeeping

Founders
For keeping our records and accounts we use the services of
Founders. We share your name, address and city information and details regarding your order.
This data is used to administer sales invoices. Your personal data will be
transmitted and stored in a protected manner. Founders is committed to confidentiality and will use your information
confidentiality. Founders will not use your personal information for any purpose other than those described above.

External sales channels

Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use that data to - other than on your
request - to contact you at a later time, we will ask you for your explicit consent. Your
data is not shared with third parties, other than to meet accounting and other administrative
obligations. These third parties are all held to confidentiality under the agreement
between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of improving our
to further improve our services. This data (e.g. your IP address, web browser and
operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Woven Leaves may be required by law to
sharing your information in connection with governmental tax or criminal investigations. In such a
case we are forced to share your data, but we will resist within the possibilities provided by the law.

Retention periods

We will keep your information for as long as you are a client of ours. This means that we will keep your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must store invoices containing your (personal) data; we will therefore store this data for as long as the applicable
period of time. However, employees will no longer have access to your client profile and documents that are
We have produced in response to your order.

Your Rights

Under applicable Dutch and European law, you as a data subject have certain rights with
regarding the personal data processed by or on behalf of us. We explain below which
rights these are and how you can invoke these rights. In principle, to prevent abuse, we send
copies of your data only to your e-mail address already known to us. In the event that you do not wish to receive the
data at a different e-mail address or by mail, for example, we will ask you to
identification. We keep records of completed requests, in the event of a forget request
We administer anonymized data. All transcripts and copies of data will be received in the
machine-readable data format that we use within our systems. You have the right at any time to lodge a complaint with the Authority for the Protection of Personal Data if you suspect that we have used your personal data in a
wrong way to use it.

Right of inspection

You always have the right to request that the data we process (or have processed) that relates to your person or
You may request to see the information contained in this document if you are unable to trace it back to the original source. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data at the e-mail address we have on record with a list of the processors who hold this data, indicating the category under which we have stored it.

Right of Rectification

You always have the right to request that the data we process (or have processed) that relates to your person or
You can request that the data be modified if they are traceable. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or can be traced back to your person. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to Transferability

You always have the right to request that the data we process (or have processed) that relates to your person or
You may request that a third party perform the processing for you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right, where appropriate, to object to the processing of your personal data
by or on behalf of Woven Leaves. If you object we will immediately cease data processing
If your objection is well-founded, we will make copies and/or copies of the data we process available to you. If your objection is well-founded, we will make copies and/or copies of the data we process (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google may use this
Interpret information in conjunction with other data sets, and in so doing, make your movements on the Internet
tracking. Google uses this information to provide, among other things, targeted advertising (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this
privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected about you, we will notify you by email.

Contact details
Woven Leaves
Jaarbeursplein 6 Utrecht The Netherlands T E hello@wovenleaves.nl